To return any unsatisfactory merchandise, please contact us first so we may issue a RMA (Return Merchandise Authorization) number and an address to which the merchandise should be returned.
Please write 36872 and your Order ID number on the outside of the box so we can trace it back to you. Once we receive the return, we will notify you by email and will issue your refund. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.
Remember to contact us first in the case of broken or defective items. Because all shipments are insured by us, we may not require a return if the item is broken or defective.
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a refund or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise.
Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping/handling costs will not be refunded on non-defective/non-broken returns.
Returns cannot be accepted after 30 days.
Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No refund will be given for items that do not meet these requirements.